The Goal is to make sure both Tabs match and have the folders you want to sync listed.ĥ. If the Icon is missing you should not see that folder under the 'Subscribed' Tab. Step 3: Confirm your profile when you are asked for so. This will open the Outlook application in Safe Mode. Step 2: When the Run dialog box appears, enter 'Outlook.exe/safe' and press the Enter key. Once ensured, press the Windows and R keys together to open the Run box.

Under the 'All' Tab, it's important you see a folder Icon for each of those folders. Step 1: Before beginning, ensure Outlook windows to be closed. You will notice 2 tabs above the list of folders, 'All' and 'Subscribed'. From the Mail Section in outlook, Right click on 'INBOX'Ĥ. Choose every IMAP account in the left and uncheck 'Include the selected account in this group' box.ġ. Steps 13-16 are optional if the new group you created does not send/receive.ġ5. Under 'When Outlook is Offline' Check 'Include this group in send/receive (F9.)' Select the new Group Name and make sure 'Include this group in send/receive (F9).' and 'Schedule an automatic/send receive every 30 minutes.'(Default is 30, however you can reduce this to 1) are checked. Repeat steps 7-9 for each IMAP account if you have more than one.ġ2. Make sure 'Send mail items,' 'Get folder unread count for subscribed folders,' and 'Receive mail items' are checked and 'Download complete items including attachments for subscribed folders' is selected.ġ0. Check the 'Include the selected account in this group' box.ĩ. Click 'Define Send/Receive Groups.' It should be the second option from the bottom.Ĩ. Outlook 2013, perform the following steps:ģ. Option: Root folder path, this should just show 'Inbox' File > Account Settings > Account Settings…ĥ. To set the root folder path for your IMAP account:ġ. Unfortunately, Outlook doesn’t detect this automatically but you can set it manually. Below are some common techniques you can try to resolve these kinds of issues.

There could be a number of possible issues related to a mailbox not syncing properly when using Outlook 2013.

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